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View compareRefund Policy
Refund Policy
We want you to feel confident buying from Elumist. Here's exactly how returns and refunds work.
1. Eligibility Window
You may request a return or refund within 7 days of receiving your order, provided the item meets the conditions below.
2. What Can Be Returned
|
Condition |
Eligible? |
|
Unopened, sealed product in original packaging |
Yes |
|
Wrong item shipped by Elumist |
Yes — full refund or replacement |
|
Product damaged in transit |
Yes — replacement or refund with photo proof |
|
Opened or used supplement bottles |
No, except in the case of a manufacturing defect |
|
Items purchased from a third-party retailer or marketplace |
Return through that retailer's own policy |
3. How to Start a Return
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Email support@elumist.com with your order number and reason for return.
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Our team will confirm eligibility and share return instructions within 1–2 business days.
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Once we receive and inspect the returned item, we'll process your refund or replacement.
4. Refund Timing
Approved refunds are issued to your original payment method within 7–10 business days of inspection. Cash-on-delivery orders are refunded via bank transfer or store credit.
5. Non-Refundable Situations
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Change of mind after a product has been opened.
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Delayed delivery caused by an incorrect address provided at checkout.
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Products purchased during clearance or final-sale promotions, unless defective.
Received a damaged or incorrect item? Contact us within 48 hours of delivery with photos so we can resolve it quickly.