Shipping & Return Policy

Everything you need to know about getting an Elumist order to your door—and what to do if something purchased elsewhere needs to go back.

1. Order Tracking

Once your order ships, you'll receive an email and SMS with a tracking link. If you don't see it, check your spam folder first, then reach out to support@elumist.com.

2. Shipping Charges & Delivery Time

• Free standard shipping on all orders over Rs. 1,000.

• A flat delivery fee applies to orders under that threshold.

• Standard delivery takes 2–5 business days depending on your city; remote areas may take slightly longer.

3. Order Processing

Orders placed before 3 PM on a business day are typically processed the same day. Orders placed on weekends or public holidays are processed the next working day.

4. Returning Products Bought Elsewhere

If you purchased an Elumist product through a marketplace, pharmacy, or retail partner rather than directly from elumist.com, please follow that seller's own return process—we're not able to process refunds for orders we didn't fulfill directly.

5. Failed or Delayed Deliveries

If a delivery attempt fails because of an incomplete address or unreachable phone number, our courier partner will attempt redelivery. After multiple failed attempts, the order may be returned to us, and a reshipping fee may apply.

6. International Orders

At this time, Elumist ships within United State of America only. We're working on expanding delivery to additional regions—check back or subscribe to our newsletter for updates.