Elumist 9-in-1 Vitamin & Botanical Complex

Shipping Policy

Everything you need to know about getting an Elumist order to your door—and what to do if something purchased elsewhere needs to go back.

1. Order Tracking

Once your order ships, you'll receive an email with a tracking link. If you don't see it, check your spam folder first, then reach out to support@elumist.com.

2. Order Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding weekends and U.S. holidays) after payment confirmation. During high-demand periods, promotional events, or holidays, processing may take up to 5 business days. Orders placed before 3 PM on a business day are typically processed the same day. Orders placed on weekends or public holidays are processed the next working day.

3. Order Cancellation

You may request an order cancellation within 24 hours of placing your order, provided fulfillment and processing have not yet begun. Once an order enters the processing or shipping phase, it can no longer be canceled.

4. Shipping Cost

• 
  $5.99 Standard Shipping Charges.
  

5. Shipping and Delivery Timeframes

Once shipped, standard delivery takes 3–5 business days depending on your destination. While we strive to meet all delivery estimates, carrier delays or unforeseen circumstances may occasionally occur.

6. Shipping Notifications and Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for tracking updates to appear in the carrier's system.

7. Shipping Delays

Elumist is not responsible for transit delays caused by shipping carriers, incorrect address details, or other factors outside of our direct control.

8. Address Accuracy

Customers are responsible for providing correct and complete shipping information at checkout. If an order is returned to us due to an invalid address, it may be subject to additional processing fees and reshipment costs.

9. Failed or Delayed Deliveries

If a delivery attempt fails because of an unreachable phone number, our courier partner will attempt redelivery. After two failed attempts, the order may be returned to us, and a reshipping fee may apply.

10. International Orders

At this time, Elumist ships are within the United States of America only. We're working on expanding delivery to additional regions—check back or subscribe to our newsletter for updates.

Note: For queries regarding shipping, reach out to us at support@elumist.com.